1. Close applications other than Spark Hire that use your webcam and microphone. These applications such as Zoom, Teams, Facetime, or your device's default camera app may interfere with Spark Hire's ability to leverage your webcam and microphone.
2. Utilize a newer web browser. The most recent versions of the following browsers are supported:
Google Chrome (For One-Way Interviews on Windows, MacOS and Android)
Safari (For One-Way Interviews on iOS)
3. Click the settings button on the bottom left of the video recorder to ensure you're utilizing the proper webcam and microphone.
4. Connect to a stable internet connection--an ethernet cable connection is preferred to wireless.
6. If you don't have a functioning webcam, you can use an iOS or Android mobile device to complete the interview. For browsers, iOS will require Safari, while Android will require Google Chrome.