Help Center

Error Messages in Interviews

Jason Brown
Jason Brown

If you receive an error that says "NotAllowedError", this usually indicates that you have not granted permission to allow Spark Hire to access your media devices (camera and mic.)

Solution: This can be solved by allowing permission to access your media devices by clicking on the padlock icon on the far left side of the address bar and setting the microphone and webcam permission to Allow.


If you receive an error that says "NotFoundError", this means that your media devices (camera and mic) are not properly connected to the computer.

Solution: This can be solved by checking to ensure the device's connection to the computer is secure. If the device appears to be connected, trying another USB port may help. In many cases, simply restarting your computer will solve the issue.


If you receive an error that says "NotReadableError", one of two things could be happening; either another application is accessing your media devices or your media device's driver may have crashed.

Solution: Make sure you close all other applications that access your media devices such as Skype, FaceTime, YouCam, etc. We also recommend restarting your computer before re-entering the interview.

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Comments

3 comments

  • Comment author
    Tracey Barge

    Good morning, I am trying to take part in my interview, however; I continue to receive the same message.

    Couldn't connect to your media devices ( NotAllowedError )

    I have followed the instructions a number of times and have confirmed that my camera and microphone is on and access is allowed. Please advise.

    Sincerely,

    Tracey Barge 

    0
  • Comment author
    Aribeers19

    It doesn't what I do, all the recommendations I am being told to check or to turn on have been done and still I can't get connect with you for an interview.

     

    This is such a waste of my time.

    I will contact Christina tomorrow and let her know that this way of communication is so frustrating.

    Why they don't call us instead, so the interview is right away, without wasting our time this way

    Sincerely,

    Ari Beers

     

    0
  • Comment author
    Yvette Richmond

    Been trying for 4 days to do this interview...keep getting the same error message - NotReadableError. 

    This is most frustrating.  Please advise next steps.  

     

    Sincerely,

    Yvette Richmond

     

    0

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